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Billing me with in having phone for week and a half.


I recently started a plan with Koodo. I then received a bill one and half weeks latter. How can they bill you when then don't know what you are going to use ?

3 replies

Userlevel 7
Badge +4
http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
Userlevel 7
There should be a big splash on the first page of the community with a link to the FAQ saying "IF YOU HAVE RECEIVED YOUR FIRST BILL OR CHANGED YOUR PLAN AND IT LOOKS WEIRD, READ THIS"
Userlevel 6
What these folks are trying to tell you that all companie prorate a bill. Meaning that they bill you in advance. The bill you just got was for the week and a half use and the next month but only your plan not what you used. You bill is just fine.

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