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Billing history beyond 18mos


Is it possible to access bill information (even just the total paid), for more than 18mos. in the past? If so, how?

5 replies

Userlevel 6
You can call Koodo's customer service to request a full print-out of any bill. But that will cost $5 per bill. They can also orally give you a breakdown of the amounts of individual bills if that's all you need.
Userlevel 4
Curtules wrote:

You can call Koodo's customer service to request a full print-out of any bill. But that will cost...

The agents can't go back further that 18 months as well. Anything past that would need to be a bill reprint as you mentioned 🙂
Userlevel 6
Curtules wrote:

You can call Koodo's customer service to request a full print-out of any bill. But that will cost...

As an agent, I wouldn't reasonably spend a lot of time discussing bills that are over a year and a half old, but doesn't mean I can't view them.
Curtules wrote:

You can call Koodo's customer service to request a full print-out of any bill. But that will cost...

Turns out they can be accessed. What Curtules said is true. I just needed the totals for tax filing purposes.
Userlevel 4
Curtules wrote:

You can call Koodo's customer service to request a full print-out of any bill. But that will cost...

When I try to view bills going further than 18 months on the work provided tool, I get an error stating it can not longer be accessed. That's wht I said what I said. Glad it all worked out 🙂

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