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bill too high


I just got my bill and it says my bill is $132. My current plan is $50 per month plus $5 of additional data. I had $50 of overage but I paid that already. I don't understand how I can go from $55 a month to being billed $132.

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Userlevel 7
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Sign into self serve. Click view my bill. Click download bill (pdf) Look at page 3. What does it say the charges are for?
Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Balance 62.55
Monthly and other charges (May 28 to Jun 27)
CAN Data 50MB 200 min $34 $34.00
5pm Evenings & Weekends
Additional data $5/50MB
Data 50MB
Unlimited SMS and MMS
Total monthly and other charges ............................................................. $34.00
Usage charges
Free airtime refers to non-chargeable minutes that are not part of your included minutes,
and may include bonus minutes, evening and weekend calling, *611 calls. etc.
Long Distance - Domestic Phone $0.00
Free 13:00 (MIN)
Total used 13:00 (MIN)
Long Distance - US / Int'l Phone $6.00
Additional 12:00 (MIN)
Total used 12:00 (MIN)
Data Usage $5.00
Total used 94.982 (MB)
Text Msg - Received $0.00
Total used 145 (Msg)
Text Msg - Sent $0.00
Total used 82 (Msg)
Local Airtime - Phone (minutes) $0.00
Included 71:00 (MIN)
Free 215:00 (MIN)
Total used 286:00 (MIN)
Total usage charges ................................................................................ $11.00
Total before taxes..................................................................................... $45.00
HST-ON $5.85
Total for 226 791-5402, with taxes........................................................... $50.85

Also how did my tab also increase?
Userlevel 7
Badge +4
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

That says $50.85. Where do you get $132?
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

sorry wrong bill. Here is the actual one:
Your Koodo Tab
Opening Tab Balance 62.55
Koodo Contribution 17.57
Closing Tab Balance 80.12
Partial charges
$50 750MB 750 min Plan SFD (Jun 14 To
Jun 27)
 $23.33
CAN Data 50MB 200 min $34 (Jun 14 To
Jun 27)
- $15.87
Data 400MB $5 (May 31 To Jun 27) $4.67
Total partial charges ................................................................................ $12.13
Monthly and other charges (Jun 28 to Jul 27)
$50 750MB 750 min Plan SFD $50.00
5pm Evenings & Weekends
Additional data $5/100MB SFD
Shock-free Data 750MB
Unlimited SMS and MMS
Total monthly and other charges ............................................................. $50.00
Add-ons (Jun 28 to Jul 27)
Data 400MB $5 $5.00
Total add-ons ............................................................................................ $5.00
Usage charges
Free airtime refers to non-chargeable minutes that are not part of your included minutes,
and may include bonus minutes, evening and weekend calling, *611 calls. etc.
Data Usage $50.00
Total used 975.896 (MB)
Text Msg - Received $0.00
Total used 98 (Msg)
Text Msg - Sent $0.00
Total used 100 (Msg)
Local Airtime - Phone (minutes) $0.00
Included 26:00 (MIN)
Free 278:00 (MIN)
Total used 304:00 (MIN)
Total usage charges ................................................................................ $50.00
Total before taxes................................................................................... $117.13
HST-ON $15.23
Total for 226 791-5402, with taxes......................................................... $132.36
Userlevel 7
Badge +4
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

Your tab is the old one where Koodo contributes 10-15% of your plan rate towards your tab, up to positive 150. This can be used towards buying a phone via Koodo. Pretty sure to change plans you had to agree to ending it, so it won't go up anymore, but you will have the current balance to go towards a phone. It all makes sense. You may have paid 50 but the bill is generated on x date and it is unlikely it was registered before it was printed. This is assuming you didn't mistakinly confuse overages from your previous month.
Userlevel 7
Badge +4
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

Tab going up is positive tab so thats a tab credit and not tab owing.

I also see $50 in data overage fees for  975.896 (MB) used during this period
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

the 50 in overage I think I paid already. it was $50.25 and I paid the full amount I still don't understand where the $132 came from.
Userlevel 7
Badge +4
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

Here's the breakdown: You changed your plan mid-month, resulting in additional prorated charges of $12.13 to cover the higher cost of the new plan. In addition, there is a $50 charge for data overage. You say you paid for $50 in overage already, but it doesn't show here, which is quite possible if the payment was made less than about five days prior to your bill closing date of June 27. Then there is the standard charge of $55 for your plans and add ons,which brings the total charges to $117.13. Plus tax, that brings us to $132.36.
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

can the bill be reduced to not include the $50 in overage? because I paid that already. I don't want to pay for it again.
Userlevel 7
Badge +4
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

If you already paid it, then just omit $50 from your payment and it will be reflected on your next invoice
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

Alright then. Thanks for all your help.
Userlevel 7
Badge +4
Dchitale wrote:

Here is the bill:
Your Koodo Tab
Opening Tab Balance 55.80
Koodo Contribution 6.75
Closing Tab Ba...

You will see in self-serve that the balance owijg on the front and centre of the page for self-serve should update to reflect what you still owe. I'm not sure how often it refreshes, but you can look to that but at the end of the day just do as Dennis said.

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