So I just got off the phone with a Koodo Rep. and she told me that my reoccurring payment that goes through was denied by my bank. Called my bank and they say their is no history of their being insufficient funds, or denial of payments. I end up spending 2 hours on the phone with Koodo and my Bank only to find out the issue is with you guys, honestly I would like a discount on my phone bill for this or ill cancel this because I'm not running around figuring out you're problems.
Best answer by Mayumi
The bank said the last transaction they have seen in my account was 2 months ago to Koodo, so they couldn't see koodo attempting any transactions within my bank account even though I have my reoccurring payments set up with koodo through this card.
So, you could use the same card 2month ago...
Did you just set up auto payment? Because you might need pay your bill manually for the first time to set it up, then auto pay will kicks in.