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Hey everyone the phone I got for my nephew for Christmas was activated on Dec17th and the billing date started on the 25th. So the girl told me I would be charged for the extra 8 days which is not a problem and I am a wear of but I do have a question about the bill I will have to pay in Feb month. This month it's telling me I need to pay by Jan 20th again not a problem but the next billing date isn't until the Jan 25th. I was wondering do I get charged for those 5 days between the 20th when it has to be paid by and the 25th when it starts for next month. The girl at Kiosk told me when I got the phone it would only be a 1 time thing paying the extra few days in the first months bill. Can someone let me know if im going to be charged for those 5 days from payment day to new billing date, I hope not because that's not what I was told when I bought the phone. If this makes any sense.

12 replies

Userlevel 7
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Your billing cycle is from the Dec.25th to the Jan.24th of the next month. However When your billing cycle ends, Koodo gives you until the 20th to pay your bill.
Userlevel 7
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The bill due Jan 20 is for the period ending Dec 25. Your next billing cycle will end Jan 25 and be due on Feb 20, or the first business day thereafter.
Timo Tuokkola wrote:

The bill due Jan 20 is for the period ending Dec 25. Your next billing cycle will end Jan 25 and...

Thanks Timo!
I was told and on my ebill that billing cycle starts on the 25th of every month but have to pay my bill by the 20th of every month
I had to pay dec 17th to the 25th and then this months bill. That's why its higher this month then it will be the others cause I bought the phone before the billing cycle was over
Userlevel 7
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Here... this should help http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
Thanks
I just want to know from the 20th of every month when the bill has to be paid to the 25th when the new billing cycle starts that I don't have to pay for those 5 days between the 20th and the 25th of every month cause I was told the extra days I had to pay was on the first bill cause I got it before the new billing cycle started.
Userlevel 7
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Just like your cable bill your pay the service ahead of time. So for the charges From Jan25-Feb24, you will receive you invoice shortly after jan 24. This invoice is due by Feb.20
Dennis wrote:

Just like your cable bill your pay the service ahead of time. So for the charges From Jan25-...

Thanks Dennis!
Ok thanks I was confused because im with a different company then Koodo for now until my contract is up and with that company my bill payment is the 19th of every month and on the 18th of every month the new cycle starts. So mine starts the day before the final due date which I always pay earlier. That's why I was confused, Stupid question to ask. Thanks for your help everyone, sorry for your troubles.
Userlevel 7
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Cathy wrote:

Ok thanks I was confused because im with a different company then Koodo for now until my contract...

No worries Cathy

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