***BEWARE***Samsung S6 Edge - Clear View Case Causes Scratches on Gorilla Glass and Track Pad
So I bought 2 S6 edge from the Koodo in Stone Road Mall and Cambridge Centre (due to low stock) on the 19th of December and also bought 2 Clear View S6 edge Samsung cases. Plus, I purchased the extended warranty.
Soon after purchasing the phone I have realized that there are small scratches on the right edge of the screen (where the case cover closes on the screen), now these scratches are deep and has also affected the track pad.
After looking up the clear view case online, there are infinite amount of claims that the Clear View case (The exact one I bought from Koodo) causes scratches and cracks on the phone. Not only are there claims from customers but Samsung themselves have acknowledged this problem caused by the case.
Therefore, I do not understand why Koodo is selling this case to customers (I guess they do not care) as it seems to have been a known problem across providers and Samsung since May 2015.
I feel defrauded by Koodo for selling me a protective case which is doing nothing but the opposite.
What should I do?
Samsung has offered to replace the phone for free but I am worried that if I send it directly to Samsung and they replace the phone that my warranty with Koodo with become withdrawn, as it is for the damaged phone not the new phone given by Samsung.
I would be most comfortable getting the phone replaced by Koodo and a reimbursement for the case. Then Koodo can take their time with Samsung and make them claim themselves (According to Samsung this is also the best option).
- Customer (S.P.)
Best Buy reviews: http://www.bestbuy.ca/en-CA/reviews/samsung-samsung-galaxy-s6-edge-clear-view-cover-case-black-blue-...