I posted yesterday about this and have decided I will take time from my day to warn people daily on every site I can. Koodo has sent my phone in to a third party to be fixed. The phone comes back with a $400 physical damage quote. I ask in person at the kiosk how this could have happened and what they are claiming to be damages with no answer. The kiosk tells me to speak with the loyalty department, the loyalty department is the one that sent me in for the hour drive to the kiosk. I am on day two and still getting the run around. I am stuck with a $1000 phone with no fault of my own and absolutely nobody from the company I purchased it from and have paid my bill to can get me any information on what they have assessed to be $400 damage at my expense. Smells fishy. That is extremely poor business practices to clearly have sold a faulty phone and choose not to back it at all. The phone is not even 6 months old and has heated up so hot you can not touch it. So koodo will be giving me back the phone with expectations that I should pay for a faulty phone. I will be spending my days calling local news media, authorities regarding how not to affect my credit rating as I should not have to pay for a product that is faulty. What could the customer possibly do to a phone to create it to heat up? Again shame on koodo. I am not looking to scam company. I just resent being scammed. Koodo should work with me to leave this situation how I came into it. With a working phone. Koodo should accept their responsibility for selling a faulty phone.
Best answer by Dennis
You feel this is a warranty issue. Koodo's 3rd party repair shop says it was physical damage. Koodo is not even the one assessing the phone as they reply in the expertise of the repair shop that specializes in this.
At this point why are you not dealing directly with Huawei's Warranty team instead? Did you even attempt to go through the warranty process with the manufacturer? They are the ones that pay for all warranty repairs anyways