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beware kit Kat on note 2...


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I'm wondering if anyone has experienced the same problems 'prior' to upgrading to KitKat. The 'calls being forwarded to voicemail' issue appears to stem from this upgrade. Three months ago, I posted a method that would allow one to revert to a previous version of Android (e.g. 4.3 JellyBean/TELUS) http://community.koodomobile.com/koodo/topics/note-2-randomly-stops-receiving-texts-calls-until-i-send-make-text-or-call The idea behind this was to see if downgrading to an earlier OS would eliminate the problem and to try and determine whether the issue was software or possibly hardware related. As I said in my previous post, I don't have the Note 2, but I did say that I would monitor the thread for results or questions. Since then, no one has ventured forward to try this method. I do realize one shouldn't have to go through all of this just to get their phone to work properly. I'm simply suggesting a possible solution to the problem and my offer still stands; I will monitor the thread if anyone wants to give this a go and post their results here or in the other posting.
rikkster wrote:

I'm wondering if anyone has experienced the same problems 'prior' to upgrading to KitKat. The 'ca...

When I got my 3rd Note 2 from the authorized service center, it had Android 4.3 (Jellybean) on it. That phone worked for one to two days before the same problem came back. I kept the phone at Android 4.3 for two more days just to make sure, and the same problem came back a few more times. I then allowed the Note 2 to install, the forced upgrade, Android 4.4.2 (Kit Kat). After having testing the phone for about an hour, the same problem problem came back. I have basically given up on this phone and will be getting a new one but it will not be a Samsung. I have come to this decision given they sold this defective device and the poor customer service I got from them.
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rikkster wrote:

I'm wondering if anyone has experienced the same problems 'prior' to upgrading to KitKat. The 'ca...

I started to try this but the Samsung website was being difficult and I gave up, besides I can't see this being the problem as it seems to be something to do with switching modes like WiFi on or off, or aften charging, a koodo, rep had suggested #21# and then send this helps, the thing is for me I never know when my phone is accepting or declining calls. Samsung and koodo need to step up and fix this, this is unlike GM who avoids a recall until necessary, I don't think anobody will suffer physical injury as you would with a vehicle, but it is very annoying, to buy a phone and not have it work,my warranty is upretty soon ando I suppose this is how what the goal is to ride me out of warranty.
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rikkster wrote:

I'm wondering if anyone has experienced the same problems 'prior' to upgrading to KitKat. The 'ca...

I'm confused confuse what does #21# how can this help can any tell what rong with kitkit
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rikkster wrote:

I'm wondering if anyone has experienced the same problems 'prior' to upgrading to KitKat. The 'ca...

It's takes off any unnecessary call forwarding like voice mail
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rikkster wrote:

I'm wondering if anyone has experienced the same problems 'prior' to upgrading to KitKat. The 'ca...

Thank you
I got my phone back I am still having the same problems with it also has some small scratches now 😞 I did more testing with wifi off and I still miss calls sorry its hard to tell what works and doesn't be cause the problem is intermittent I have been video taping the problem to prove my point that there is something going wrong with the note 2 I think someone from Samsung needs to look at the cell radio driver I think its crashing and when you phone out again it resets the driver that's why it takes good 10-15 sec to call out and then works for while again I could be completely wrong My loner Samsung S3 phone never missed a call once while I had it I dropped my phone off again to day got another S3 witch seems to be working correctly. I don't have much hopes that my phone will be fixed. If they don't have it fixed by 3rd time I am returning charger phone box and all cables to the store and filing a complaint to http://www.ccts-cprst.ca/ and of course telling them don't send me a bill cause If you can't honor your side of the contract why should I. I also plan to video tape the drop off maybe Ill buy a Lennon to place on the counter with my phone. I really hope they can find a fix I love everything about the phone accept the miss calls and delayed texts there has to be a way to fix the problem I have a good case and MHL to HDMI adapter so I can watch videos on my tv will really suck having to get new case and accessories again.
I finally fixed my problem by changing my phone to a completely different model. I said bye-bye forever to my Samsung Note 2 (SGH-I317M) and got myself an LG G3 (LG-D852), and guess what, I don't miss any calls ever. I transferred my SIM, my 32 Gig memory card from my Note 2 to the G3, kept my service provider and now my phone works properly. The phone always rings when a call is coming in and doesn't have to go to my voicemail. I've wasted enough time doing all that troubleshooting with little or no help from Samsung. I am now a happy camper with a phone that is fast and works reliably. BTW My LG G3 is running Android 5.0.1 and so far so good!
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Michael Fritz wrote:

I finally fixed my problem by changing my phone to a completely different model. I said bye-bye f...

Great to hear, did Koodo help with getting the new phone . I am just about the waiting for Samsung to decide what they are going to do I have sent my phone (s) to them 5 times and Koodo 3
Michael Fritz wrote:

I finally fixed my problem by changing my phone to a completely different model. I said bye-bye f...

No, Koodo did not help me with getting me my new LG G3 phone.
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Michael Fritz wrote:

I finally fixed my problem by changing my phone to a completely different model. I said bye-bye f...

That's the part that I am having trouble with, they are more than happy to sell my another phone, but buying one and it doesn't work bothers me. If I have to buy one I am finding it hard to be from Koodo they used to look after their customers. I am sure if they went to Samsung and explained this, they could get a better result than you or me, most of Koodos phones are Samsung and the would have a good say.. I have been told a few times by Koodo that nobody else is having this problem, and that Koodo keeps track of these things. Doesn't look lie they do.
Michael Fritz wrote:

I finally fixed my problem by changing my phone to a completely different model. I said bye-bye f...

Don't waste anymore time on your Note 2 ..... get something that works. I ended up buying a new unlocked LG G3 and now life is good again. BTW I am no longer with Koodo.
I received my samsung galaxy note 2 back yesterday it is still missing calls and delayed texts. The loner samsung galaxy s3 worked flawlessly when I had it When I was at the store they told me that they did a factory reset and that's it same as the first time. when I suggested that they need to find a way to get Samsung to update the phone to fix the problem they said there will be no more updates for your phone because the phone is end of life. My phone is only 7 months old why should I keep paying for a broken phone for 2 years when it doesn't work properly plus I have been living with the problem for the past 3 months I have been trying an app called Signal Guard that claims to keep the cell phone connected and it lists the Samsung Galaxy Note 2 in the list of phones that it helps some users say the free version is a trial but if it works Ill gladly buy it. so far the phone has been working all day I have called it good 8-12 times and it worked also koodo engineering said they would be looking in to problem when I called this morning so it maybe that koodo fixed the problem on there end some how but they where never able to fix it be for. I'll be keeping an eye on my phone tomorrow I'll turn off the Signal Guard app see it problem comes back or not also if anyone else wants to try the Signal Guard app and report the results that would be good.
Signal Guard app doesn't work all the time I am still missing calls this samsung galaxy note 2 phone is driving me nuts I am currently using an old beat up Htc Incredible S I got from the trash I re-soldered the micro USB port cause it wouldn't charge and I unlocked it its been flawless in receiving calls/texts and data after setting up koodo apn for data just like the loner samsung S3 was. I plan on taking phone directly to Samsung service center along with video recording of the problem I am having This is Samsung/Koodo's last chance to get it right I Missed a call from my surgeon for an earlier date for my surgery on a 10cm cyst on my spleen cause this stupid phone / carrier problem I will never get another Samsung product again I mean really a phone that doesn't receive calls with perfect signal and has been in for repair 2 times already all I can say is 3 strikes and I am not paying for lemon service/phone also I will try to post what Samsung did to fix my phone if they fix it properly this time.
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Derek S wrote:

Signal Guard app doesn't work all the time I am still missing calls this samsung galaxy note ...

I called Samsung directly as I live in a northern community but it took sending the phone 7 times as they try to fix it 3 times and then send a refurbished , I received a phone that finally seems to work, I sent a note along with the repair order, stating to look at the antenna and radio receiver switch. Good luck
I ended up giving up with My note 2 and I managed to get a $100 off my Koodo tab and had also got $33.25 off my bill the month before I also got to keep my note 2 which is still under warranty with Samsung I will try sending it into Samsung myself and hope that maybe they can fix it as I still spent $200 for a non working phone. I ended up getting the Samsung Galaxy s3 as I knew that it was working because the loaner phone I was using was a galaxy s3 plus I had also bought the MHL adapter to hook the note 2 to my TV it is also compatible with the s3 phone otherwise I would have gotten a different brand phone. I still miss my note 2's Big screen but I'm also liking my s3 because it fits better in my pocket I really wish I could have gotten my samsung galaxy note 2 fixed as paying $200 for a non working phone is ridiculous and Samsung should have straight up had to trade it for a different model if they can't fix it. Koodo changed my plan to save money and I'll have to watch my data got the $33 plus $7 tab for then new phone saves me $11.30 a month at least Koodo is trying to help it's not really Koodo's falt it's more Samsungs falt for not fixing the Note 2 Phone. also I'll post up here if I ever find a fix for the note 2 missing calls/texts.
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Derek S wrote:

I ended up giving up with My note 2 and I managed to get a $100 off my Koodo tab and had also got...

Samsung is not much better for help I have sent my phone to them 8 times and got into replacements the last replacement seems to work for about two maybe three days then I shut it off and turn it on and it works good for another 2 or 3 days hi warranty is up on June 4th I am not even going to bother sending it back one more time I'm a call and see what they will offer but they told me I have to keep getting notes they claim there is nobody with the same problem as me kood did help a bit but I think they could have done more if they took our three phones plus other people that I've had the same problem too Samsung as they are Samsung customer Samsung may do something for Koodo I bought the phone from koodo not some Samsung
I think you did the right thing, which was to get another model of phone. I, too, had the same problem with my Note 2 and had tried many different solutions, but all to no avail. After several months of aggravation with my Note 2, I swore I would never buy another Samsung device again. Their customer service leaves much to be desired. A month ago, I got an LG G3 and haven't looked back since. Life is good again, Thank you LG, for giving me back my sanity.
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Sooner or later, poor performance always hit the bottom line. http://www.cnet.com/news/samsungs-q3-financials-show-ongoing-struggles-in-mobile/
Well after many months of complaining to Samsung I managed to get them to replace my phone with a galaxy note 3 which I have been using for about a 
month now and have not missed any calls or texts. 

I must have called Samsung at least 20 to 30 times probably more Samsung certainly did not make it easy to get the replacement phone you really have to stick to your guns and keep pressure on them before they will do anything for you and most people don't have the time to be calling them for hours and hours on the phone normally I wouldn't have had the time to do this but I was off work for surgery for a large 12 centimeter cyst on my spleen the surgery went well but I was off work for a while

what ended up giving me the leverage was the fact that I I took video of the problem and I also wrote a letter with as many websites with people 

complaining about the same thing and I also said I was posting up my video on my YouTube channel 

I also told them that I would not stop sending in the phone until it was fixed I also explained to them  that each time I send in the phone it ends 

up costing them money to have it looked at  I have proceeded to do the calculations on costs shipping $20-30 plus tech $30-50 if I send my phone in as 

many times as possible  and that it would cost more  then refunding my money or giving me a replacement phone.

I then said if you can't fix it properly I want another phone or my money back they agreed to send me a brand new Samsung Galaxy Note 3 phone also 

while I was on the phone I was recording the conversations on my end and when I called back a few days after they said they were going to send me a 

shipping label for my note 2 they then said they knew nothing about replacing my phone with a Samsung galaxy note 3 

I then proceeded to tell them I 

recorded audio from the previous person that said I would get a note 3 for replacement. After putting me on hold for 20 min they said I found some 

notes on your file about it likely if I hadn't recorded the conversation I would not have a note 3 right now.

I don't know if anyone is really watching this forum any more but just thought I would post my successful story.



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Derek S wrote:

Well after many months of complaining to Samsung I managed to get them to replace my phone with a...

Nice, I had to give up they said that my warranty was up and they couldn't help. I bought an LG G3 which works. Very disappointed with Samsung and Koodo.. Koodo has a lot of Samsung in their for tier and could have leveraged them. I won't support Samsung for quite some time.

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