Koodo Community

Community

Solved

Base plan Expired.. How to reactive my 25 dollars based plan ? Balance with already enough money...


My base plan expired yesterday, I have bought a top up voucher of 25 dollars today in one of your store. I came back home, top up my account. I have now a balance of 25 dollars but I cannot find the option "pay/reactivate your base plan" or something like this... How can I use this money to reactivate my base plan ? Thanks for your help...

3 replies

Userlevel 7
Have you tried choosing a new baseplan?
My mistake it seems my base plan will expire tomorrow, so the balance should activate my base plan automatically if I understood well...
Userlevel 6
jo phil wrote:

My mistake it seems my base plan will expire tomorrow, so the balance should activate my base pla...

You're right Jo! Good thing to have the funds in advance on your account that way you won't have any interrupted service.  Have a great day!

Reply