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bad update

I updated my Nexus 4 phone yesterday and it has been broken ever since. It wont pass the start-up screen (4 colored balls moving around) and I've already done a hard reset which did nothing - Im still stuck on the screen with the balls. How do I get a functional phone again?

4 replies

Userlevel 7
Badge +4
It takes awhile during updating to get passed that screen so if you thought it was doing nothing and stopped it you may have interrupted the update installation process and may have to learn how to manually update the phone with a PC now. You can try turning it on and letting it sit there for awhile and see if it will actually finish the install though, updates can take 20-30 minutes or so to complete for future reference.
i let it update for over 24 hours before I turned the phone off so i doubt i interrupted the normal installation process.  i then turned it on and left it plugged in for another 48hours 😕
Userlevel 5
Hey Mia! Were you able to get your phone to start working? If not, please give a call to our tech department so we can do some additional troubleshooting!
Badge +4
Seems the problem is prevalent with a few other Nexus devices. I've been reading that some Nexus 6 and 7 devices suffer from the same issue. The 'do it yourself' solution from what I'm reading, is to either downgrade to a previous Android version that existed on your device prior to the update, or re-flash the most current firmware/software for the Nexus 4. Google provides factory images for the Nexus 4 and instructions on how to setup your phone to flash a factory image. In the link below, scroll down until you see the heading "occam" for Nexus 4. The most recent factory image appears to be Lollipop 5.1.1 (LMY48T). If you liked the way Kitkat ran on your Nexus 4, you could opt for and install 4.4.4 (KTU84P). To enter into fastboot mode on the Nexus 4, Power off your Nexus 4, and reboot it into fastboot mode by holding the volume down button and power. You'll see a green robot with the word "Start" at the top of the screen. [b]Factory Images for Nexus Devices https://developers.google.com/android/nexus/images?hl=en Tools you'll need: 1. Android SDK - you don't need the full blown Android Studio, though you will need the standalone SDK tools suite. (SDK = Software Development Kit). [b]SDK Tools Only https://developer.android.com/sdk/index.html#Other This isn't a quick fix and the whole process of resurrecting your Nexus 4 could take an hour or more to complete. Your other option is to send the device in for an estimate for repair. If the estimate proves to be too costly, you may want to consider upgrading to a different/newer device.