So my daughter has had her phone for well under a year. It heated up so hot she wasn't able to touch it. This is the huaweip 20 pro so not a cheap phone by any means. Kind of a safety concern I would say. They send it off to have repaired because it's been under a year. She just received a phone call saying that they would not fix unless they are paid $400. Wow koodoo you have really sunk to a new level of horrible customer service. Not only can you not speak with an agent until they schedule a call back they don't honour their agreement with the customer. Big companies using bullying techniques is unacceptable. Now I have to take hours out of my busy work day to deal with this. Shame shame on koodoo.
Best answer by Mayumi
Yes koodo kiosk sent my phone out for repairs. They have given me an estimate of $400 for a phone that they can not tell me how they came to that conclusion.
So, they gave you an estimate. Then, you don’t have to pay for it yet, correct?
I would contact Huawei Canada directly if they can do something for you.
I googled “Huawei Canada”.
go to Support > Warranty policy > contact us on bottom of page
I don’t know what they can do, but at least you can try.