My auto retrieve is on yet I am unable to receive email notifications as text messages from my schools notification system. I tried calling Koodo's IT but they told me to restart my phone, which I've done multiple times but still no solution. I have also contacted my school's IT department and they investigated the problem and said Koodo is somehow blocking my phone from receiving those messages. When I went into Koodo they showed me that it is on. Therefore, what can I do to receive the email to text notifications?