Koodo Community

auto payment registration

  • 2 July 2019
  • 1 reply

I got my first bill on June 6 and then I setup a pre-authorize payment via my account online. I would like to know if I still need to pay manually for the first bill? The due date is today and I don't see any charge from my credit card so far. Also, where can I check the pre-authorize payment setup on my account online. There seems only the page for setup. I couldn't check if I have already set up an authorize payment and which credit card is being used.


1 reply

Userlevel 7
Badge +4
If you setup later than Jun6 then the authorization wasn't in effect yet. They mentioned "It’ll take one full billing cycle (one month) for the changes to take effect." https://www.koodomobile.com/help/setting-pre-authorized-payments

So you would have to pay that bill, and hopefully, the next bill will be automatically paid.