Koodo Community

Community

Solved

Anyone get this SMS?


Anyone get this SMS?

Koodo: Get a $5 credit to celebrate your first base plan renewal! Remember to top up first at Self Serve or dial *611. Reply stop to opt out or bit.ly/UctlZt I got this last month but I don't see the credit being posted to my account. Tried emailing Koodo several times with no avid.

6 replies

Userlevel 7
Badge +4
Call them, William, 611, option 6 and ask them to apply your bonus manually 🙂
I am a bit hesitant to call as it looks like it would cost me $5 to do anything over the phone. Will I be charged? Thanks!
Userlevel 7
Badge +4
William wrote:

I am a bit hesitant to call as it looks like it would cost me $5 to do anything over the phone. W...

No, I guarantee you won't William 🙂 I know the prompt is confusing but you will only be charged if you ask them to do something that you can do yourself in self service. I wish Koodo changed the wording, we get this question a LOT 😞
William wrote:

I am a bit hesitant to call as it looks like it would cost me $5 to do anything over the phone. W...

Thanks! - just gave them a call. Got the credit applied! I am still surprise at the lack of support on their email front. I emailed them about 3-4 times and did not get a response.
Userlevel 1
William wrote:

I am a bit hesitant to call as it looks like it would cost me $5 to do anything over the phone. W...

Why would you have to call them? The SMS makes it sound like once you top up you get the credit. Did it not work that way?
Userlevel 7
William wrote:

I am a bit hesitant to call as it looks like it would cost me $5 to do anything over the phone. W...

Rory it didn't work if you read the op post

Reply