I have been trying for three days to get my new Galaxy 6 to connect to my macbook pro laptop with no luck.
I followed the instructions on the phone to download Android Transfer File and Smart Switch. I was able to use Smart Switch to transfer my contacts - and Smart Switch consistently recognizes my phone.
ATF can't see my phone though. It recognizes when the phone is plugged in, because I get a popup error message saying "Could not connect to device. Try reconnecting or restarting your device."
I have tried rebooting both phone and computer, disconnecting and reconnecting, reinstalling ATF. None of those worked.
The Samsung web chat person declared that there was no issue with the phone and he was unable to help me fix the problem.
Please help. How do I get my phone to connect?