Koodo Community


An app used data by accident, can I get my data reset?

In the last couple of days Google music has been randomly turning itself on and playing music while I'm out of wifi. Often I have my media volume silenced so I don't always notice right away. My boyfriend figured out how to make that app only use wifi, but in the meantime I'm out 158mb of data (50%) on day 2 of the month. Is there any way I can get that part of my data refreshed?

1 reply

Userlevel 7
Badge +4
You can send Koodo a private message on FB and try but I wouldn't expect them to reverse the charges for a user error, usually it's best to just chalk it up as a lesson learned and move on since wait times especially right now aren't worth the couple dollars.