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alcatel one touch pop icon

Hello, my koodo phone (Alcatel One Touch Pop Icon) is having an issue with the text messages app. The text icon shows a "1" as if there was an unread message, but there actually aren't any unread messages. Can anybody help me? Thanks in advance

4 replies

Userlevel 7
Try power cycling your phone. Basically, turning it off and back on again and see if it works. If the battery is removable, also take out your battery for 30 seconds and put it back in and then turn your phone back on.
I have tried both, but it still shows up as if there was an unread message 😞 what else could I try? Thanks so much for your help
Userlevel 2
Hi Franci, You should be able to pull down the status bar of your phone to see all the notifications. There'll be a button that to clear the notifications up at the top-right of the screen, just left of the settings button. Let us know if that helps. ________________________ If you see a good answer, give it a star.
Hello Curtis, Unfortunately no button the clear the notifications appears. There actually are no notifications if I pull down the status bar, there is just a "1" where the icon for the text messaging icon is, in the menu and whenever the phone is locked.