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Activating my old phone


I broke my current phone and need to activate my old phone. I am trying on the site, but I am not getting the option to use the SIM card that is in my current phone, and put it in the phone I want to activate, how do I do this?

8 replies

Userlevel 5
Hi Laura, You don't need to 'activate' anything. Simply remove the sim card from the broken phone and put this into your old phone. As long as the old phone is unlocked or from Koodo/Telus, you are good to go. Hope this helps!
Userlevel 5
🙂 Happy to help.
Oh, wow, that seems too easy, haha! Thanks 😃
Userlevel 7
Note: Keep in mind that not all sim cards are the same size, so if the sim card from the new phone is bigger or smaller than what is needed in the old phone you will need to purchase a new sim card. Just my two cents worth 🙂
Userlevel 5
Great point Daniel! Totally slipped my mind. Thanks for chiming in 🙂
Userlevel 7
Peter wrote:

Great point Daniel! Totally slipped my mind. Thanks for chiming in :)

No problem! 🙂 always glad to help too.
Thanks for all the help. The SIM fit perfectly and I just made a phone call. 🙂
Userlevel 5
Perfect! Thanks for confirming. Sorry that you broke your current phone though 😞 Hopefully the old one can tide you over in the meantime.

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