Koodo Community

Activated my Sim Card

I have a Pay as you go account ( minimum monthly fee), went out of the country for 6 months.  Put my account on hold.  Have a credit amount.  How do I re-activate my sim card / cell number?

3 replies

Userlevel 7
Badge +4
Prepaid does not have a seasonal hold option.

If you are without a base plan for 90 days, your account will be deactivated and you’ll lose your phone number and any funds remaining on your account balance, including your boosters.

Userlevel 7
Like Dennis said, there is no seasonal hold option for prepaid. At this point you'll have to purchase a new prepaid sim card ($20) and activate it as brand new online. It comes with a $20 activation credit so it evens out but there isn't any way to get your old number back.
OK   thanks.