Koodo Community


activate my mobile

Please activate my mobile. I paid my Bill for this Month.

3 replies

Userlevel 5
if you just paid your outstanding balanced after being suspended via self serve or through dialing *611 the reactivation should be pretty much instant. You may have to reboot your device.  If you paid through online banking/in branch you will need to wait until Koodo receives the payment + applies it to your account.  Usually 2 - 3 days
Userlevel 7
Badge +4
Keep in mind that you also need to pay the reconnection fee!
Userlevel 4
@N Louise

We are customers like you. We don't have access to your account so we cannot activate it for you. If you follow @Daniel Hryb and others advice you will be fine.