Koodo Community

Accessing voice mail - a few days ago my voice mail stopped working and I'm also unable to use *611 to call koodo

  • 29 November 2016
  • 2 replies

It's a Samsung note 2. I call voice mail and its just dead air, same with their customer service using *611. I've tried calling my number from the phone as well and same result. It's worked fine for two years.

2 replies

Userlevel 7
Hi Dana,

Shut the phone down, remove the battery and SIM card and let it sit for ~5 minutes. Put the pieces back into the phone and try again!
Thank you, I couldn't get the sim card out but did take the battery out for five mins and that took care of it ...cheers Dana