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Able to pay ahead


I want to be able to pay ahead THROUGH the koodo site. My line of work often has major falloffs for hours in fall and especially early in new year. I am able to pay ahead as much as I want through my bank, however when I try to pay my bills ahead through koodo site it tells me I already have an overage on my account. I can not get reward points paying through my bank, why does koodos site stop me from paying my bills further ahead? Fix this

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