Koodo Community

Able to deceive texts but not send texts

  • 6 October 2017
  • 3 replies

In Munich traveling. Got 30 day Euro plan. Can't send texts but can can receive them and can call. Brand new android Samsung. Had no issues in Canada. What can you do to fix this?

3 replies

Userlevel 7
Badge +4
Have you tried restarting your phone and/or removing and reinserting your SIM card?
Userlevel 7
Badge +4
Hi Karin - looking at your account (number ending in 64, correct?), and it looks like you were missing the $0 International pay-per-use long distance add-on (which is needed when roaming). I've added this for you now, so please try restarting your phone and trying again. Let us know if this works. 
Yes it has been been working now . Thanks!