Good Afternoon. I'm looking for some assistance to help me solve a couple of issues that my wife is having with her phone.
Samsung Galaxy S4 mini
OS: Kit Kat 4.4.2
1) The phone receives texts fine and sounds a notification when it does. As for receiving Picture Texts, (MMS) two things happen. 1) The MMS is received, but there is no sound notification. 2) The picture needs to be manually downloaded, with Mobile Data activated. It will not download over WiFi.
Any suggestions on how to activate a sound notification and have an automatic download take place?
2) Emails are received fine. However, if there is an attachment, it cannot be opened. A notification stating that POLARIS Office Viewer 5 needs to be downloaded.
Is there a fix that doesn't require additional apps being loaded?
Would updating the OS be a solution?
Thanks in advance to those that reply.