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$7 protection protection plan raised to $11


When I became a new customer at Koodo in April 2017 ago, I got the protection plan that was $7. Recently, for my September bill I see that the protection plan cost is raised to $11. Is there any reason for this?

6 replies

Userlevel 7
Badge +4
Hi Micah - the monthly charge for Koodo Phone Protection has increased as of Oct. 1st. a message was included in your August bill notifying all customers of this change - see below. It's actually now $9 (The other $2 you're referencing may be related to a monthly data add-on you have on your account). Hope that helps. 

Thanks for the clarification 🙂
Userlevel 2
I think that is B.S, it's bad enough we get crappy plans that are not offered in the Nova Scotia province but now we have to pay more for protection; how about offer us (in the Atlantic province) some of the same plans Quebec or Saskatchewan gets? I would love to pay the same $50 a month for 5-6GB of data instead of 1 damn GB Im doing now, and don't say its because of other phone companies bc if you wanted it to happen you could make it happen!
Userlevel 6
neek247 wrote:

I think that is B.S, it's bad enough we get crappy plans that are not offered in the Nova Scotia ...

I could say the same too for Alberta, but unfortunately, there is no regional carriers to compete with in our provinces that can “make it happen.”
I don't feel the cost should be increased - PERIOD!  If they wanted to raise the price as of Oct 1st, then that should be reflected on new customers only.    

Userlevel 2
Pamela Marshall-Fragomeli wrote:

I don't feel the cost should be increased - PERIOD!  If they wanted to raise the price as of...

agreed

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