I recently received the bill for my most recent billing cycle, dated from July 22 to August 21. In it, I've discovered an additional $5 Data Usage charge. Closer inspection of my usage shows the charge being related to 0.01 MB of data at 13:05 on August 8. Some quick math in my data history indicates that I had used 2338.27 MB of data by this point. I am on a $65 per month 1 GB + 2 GB BONUS Shock-Free
data plan on my Google Pixel. While I did receive a text message indicating that 100% of my data had been used for the billing cycle and that my data had been temporarily turned off, this did not occur until August 20, and I did not opt in to the additional "100 MB for $5" offer, instead deciding to wait for my cycle to roll over. Page 3 of my bill indicates that I used 3,086.914 MB of data over the cycle. While this is over the 3072 MB of data that my plan provides, I will repeat that I did not agree to an additional 100 MB for $5 in any way, shape, or form. At no point was I in a U.S. or roaming area - in fact, at the indicated date and time, I would have been at work in Paradise, a large town under full coverage in Newfoundland, intermittently connected to the business WiFi. Nothing within Self Serve seems to be able to explain this charge. I would appreciate an investigation of this charge, with it either being overturned, or a reasonable explanation for its existence so that I can avoid it in the future.