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3 hours on hold and then koodo hangs up!!!!


I was on hold for 3 HOURS!!! THEN KOODO ANSWERS AND HANGS UP RIGHT AWAY. ARE YOU F'IN KIDDING ME.

WORST SUPPORT IN THE WORLD

I called on Thursday to get a call back, i missed the call because they call when im at work, call back wait 3 damn hours on hold to only have someone answer and hang up right away before i could say anything. What the hell is wrong with you people.

6 replies

Userlevel 7
Badge +4
There has been a lot of calls due to the recent promo plan. All the carriers are backed up. All I can suggest is to keep trying.
That is NO excuse for hanging up on people. Who cares if I am backed up at work if I just drop off someone's file into the garbage? I'd get fired.
Called 3 more times today and got hung up on 3 more damn times. Fucking BS
Yeah, I have waited for the last three days for 15 hours, I'm not even kidding. Whenever I get around 2-3 hours, I get hung up. What shit customer service. Everyone there who is hanging up should be fired. Way to 'clear the queue' douchebags
Yep every time I get hung up on its between 2 and 2 1/2 hours
That's because the agents are clearing the queue by hanging up on every other person. And since management is useless or jerking off at their desks, they don't care. So we probably won't get the promo. Sad part - I'm doing this for my elderly father who they sold him on a ridiculously stupid plan when he signed up, who is on a fixed income. 

Not even for me. Oh well. 

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