Koodo Community

Community

Solved

2 week old phone won't turn on


I just got a new Samsung Galaxy 2 weeks ago and it won't turn on. Checked the time at 2am and it had about 40% battery but it's doing nothing now. I just got this phone because my iPhone died and I can't be without. Please someone help.

2 replies

Userlevel 7
Badge +4
Plug in your phone to charge a few minutes. Keep it plugged in. Does it indicate charging? Press and hold volume down AND power button together for 10 seconds. Does it turn on
Userlevel 7
Badge +4
My Galaxy S8+ did the same this morning. Battery ran out. Had to charge it for a while before it would turn on.

It could be that your charger isn't actually charging the phone. Do you have another one you can use to test it out?

Reply