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2 Phones, No Service.


I recently lost my phone and reported it lost/stolen. A few hours of searching, I went and bought a new phone because I was waiting for three really important phone calls. Long story short, I found the old phone. I called customer service to reactivate my old phone and deactivate the SIM card on the new phone I had just bought. However, now I have two phones and no service on either. I feel that the error occurred when the customer service rep reactivated my old SIM on my lost phone, but failed to remove the lost/stolen status on my IMEI. I was told I could remove the lost/stolen status on my own on self serve, but I can't seem to figure out how as it will only let me report my phone as lost/stolen again. I can't contact customer service again because I don't have a phone that can make long distance calls without my cell phone. Someone help me get this Nexus 5 working again, please!
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Best answer by Dennis 4 September 2014, 14:31

You can check if your phone is on the stolen black list here
http://www.protectyourdata.ca/check-the-status-of-your-device-in-canada/

If the phone is on the blacklist, Koodo has to remove the IMEI from this list.

As per the sim card, you reactivate your sim card on Self Serve (on a browser) by going to Mobile Phone > Change Phone 

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You can check if your phone is on the stolen black list here
http://www.protectyourdata.ca/check-the-status-of-your-device-in-canada/

If the phone is on the blacklist, Koodo has to remove the IMEI from this list.

As per the sim card, you reactivate your sim card on Self Serve (on a browser) by going to Mobile Phone > Change Phone 

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