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2 hours to speak with Customer Service?


Absolutely ridiculous wait time to speak with someone who can help me. I've tried to call at different times of the day and still no success. How can you do business like this? Sorry Koodo, if this is how you treat customers then I think it might be time to find another company to support. Terrible, awful customer service.

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Userlevel 7
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What help are you looking for Andre? Lots of people here that maybe able to help. It's an open customer forum with some really helpful members. 
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

I don't know about Andre but all I'm trying to do is switch SIM cards and I cannot get a hold of anyone. I ordered the phone so I didn't have to go into the store.
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

Been trying for three f@cking days to get in touch with customer service to shut off my lost phone, and unable to do it online as I get a blank yellow screen when trying to access mobile services. Terrible customer service and thinking it may be time to go with another provider
Userlevel 7
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Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

@ Mike, I can't validate your account on this public forum, but I think you are trying to log in with an old account of yours (with a hotmail address?). Try using your gmail account to log in. Once in you should be able to suspend. Let us know if you can get it.
Userlevel 7
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Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

@ Lyra, you should be able to take the SIM out of your old phone and simply put it in the new one. Looks like both phones were Android ones from Samsung. 
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

There is also no response on facebook PM either. 
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

I’ve been on hold for 2 hours too, and it frustrating because i’ sure they are about to close
Userlevel 7
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Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

Is there anything we could answer here Sandra?
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

I’m supposed to speak to someone from the loyalty and retention department i think thats what its called, been on hold for 2:13
Userlevel 7
Badge +4
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

I see. Yes, because of the recent craziness, they are doing the best but indeed find it challenging. 
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

Can they make an exception for me to get the 10 gb plan for $60. I know the offer is expired but I have been trying to get it for a while now
Bernard wrote:

What help are you looking for Andre? Lots of people here that maybe able to help. It's an open cu...

I might switch to Freedom Mobile if I can't get this offer from Koodo, they have a deal for $50 that comes with 10 gb of data. I have no tab so I can port my number anytime
I'm trying to get the 10 gb promo plan for $60, but the offer is expired now so I can't get it. I have been calling repeatedly since Sunday but I can't speak to anyone because my call gets disconnected after 2 hours of being on hold! I should be getting the plan, even though the promotion has expired. Someone tell me what to do..
How do I contact the loyalty department? I need to convince them to give me the $60 plan that comes with 10gb, even though the offer is expired because I have been trying to get it for several days..

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