MEID/ESN number is invalid

Want to update my profile with my new phone. When I go to the Mobile tab, and select Change Phone, it asks me to enter my MEID/ESN number. I enter it, but it says it is invalid. I also tried checking the Hexadecimal Number checkbox, but that didn't work either. I have a Nexus 5 (32GB) so I am reading the number off the box. The number is a 14 digit number. Any ideas?
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