I’m disappointed that Koodo seems to be dropping per-second billing!

Bring back per-second billing!

Per-second billing was one of the greatest advantages of choosing Koodo. i remember when i was young, watching a Fido commercial with a taxi, and the lady pointed out something along the lines that the taxi ride was about 20 seconds or so. The ending remark was something like "a 20-second call is a 20-second call", with the Fido dogs and logo.

Koodo adopted this in March 2008 since day 1, to provide real value to customers. They also set the standard in the industry for value plans. Later that year, in November, Fido and Solo bent to match Koodo's plans. All providers became much the same, with little to tell the difference between one and another. Fido and Solo were Koodo's mirrors.

In 2011, Koodo changed the mobile industry by introducing Canada-wide calling. Along with retaining per-second billings, these plans provided tremendous value. Fido and Virgin (which replaced Bell's Solo) also mimicked the plans. But since Fido had only one or two Canada-wide plans, and Virgin still billed by the minute, Koodo was leading the pack...

...until now. Koodo's new plans are simply the old plans, but with a $5/month increase for two calling features. That would have been okay, instead of charging more for the features separately, but Koodo found another way to gouge their customers: per-minute billing. They also removed 50 minutes from the $30/month (previously $25) plan, which used to have 150 minutes. At a time when Internet is the main demand, while talk and text cost virtually nothing to provide, Koodo is gouging.

Please reintroduce per-second calling, even with the new plans. Per-second billing adds customer loyalty, and saves an average of 25% of minutes compared to per-minute billing. Customers need a reason to choose Koodo over the competition. Canada-wide calling and per-second billing make a good marriage. Please don't divorce them!

If you, the customer, want to save money with per-second billing, please click the "+1" button above. Thank you very much.
126 people have
this problem
+1
Reply
next » « previous
  • The PCS (1900 MHz) spectrum from the Big 3 you talk about is not worth that much anymore, other than if you want an iPhone. In the past, yes, it was a big deal to have a very limited device selection on AWS compared to PCS. But now, we're seeing about an equal amount of popular Android and Windows Phone devices on both AWS and PCS. Some devices are even pentaband, capable of both networks.
    • For sure, but it still doesn't change the fact that international companies aren't allowed to just come in and build any network infrastructure they want, on their own terms (and dollar of course), it's heavily regulated and regardless of what spectrum they choose, in more cases it's just not worth the bureaucratic red tape they'd have to go through. Look at what happened with Wind. They had to go through years of negotiations before they could even bid on an AWS spectrum, and even then, Rogers/Bell/Telus took them to court to delay the purchase.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • Alex, can you please name a few Pentaband devices?

    I haven't seen any hit the market since Google's Samsung Galaxy Nexus was presented, and that was 1 year and 2 days ago.

    Before that, Nokia had a few high-end Symbian^3 phones with Pentaband and the "one of a kind" Nokia N9. (And even the version of the C7 sold through North American operators as "Astound" was reduced and did not offer Pentaband.)

    What did I miss?
    • view 3 more comments
    • You are confusing things. The HTC Radar supports GSM (!) on 850/900/1800/1900 (AKA Quadband). When it comes to 3G there are two versions available, one with AWS, 1900 and 2100, and one with 850, 1900 and 2100.
      http://www.htc.com/ca/smartphones/htc...

      Don't believe any of the GSMArena Specs when it comes to Frequencies. They sometimes merge various versions of the same model in one entry.

      Switch would be nice, but physics are not that easy to bend. :-) Even software defined radio only takes you so far.
    • The HTC Raider supports AWS frequencies.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • From one person
    ...
    European prices are not cheaper at all if you do a proper comparison. Orange sells the galaxy 3 on a 24 month contract today for 20 pounds a month. That's $480 pounds over 2 years.
    ...

    And by a different person:
    ...
    With 02 Germany my monthly base plan cost €15/month, and you were given 100 mins, 100 sms and 100mb of data + caller ID/voicemail/etc. From their you paid for each extra KB of data,
    ....

    ----------

    My 2 cents:

    If those prices include VAT (which can range up to 25% depending on the country), then it's not an apples to apples comparison since stated Canadian prices do not include GST/HST. For a fair comparison factor out VAT from the Euro prices first (which will result in a lower price).
    • lol a fair comparison would be if we compared phone prices to phone prices, and plan prices to plan prices. Instead we're discussing subsidized phone prices in the UK and no contract plan prices in Germany. It's a disaster lol.
    • JImR, the "20 pounds a month" was wrong. It is 20 pounds ONCE, not every month. The difference is so mindboggling that I can understand the poster's mistake.

      Since the Orange UK website is currently showing all wrong prices, I've used Orange Austria to show the price level you can have in Europe. Have a look on the previous page (p4) of this discussion please.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • 1
    Bring back Per-Second Billing, Koodo! You've heard from all of us here, and some of us (including myself) have responded to your "survey" by text message. I replied, "Bring back per second billing!", when explaining why am not satisfied with this service. We haven't forgotten.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Happy belated Halloween to all 120 fellow per-seconders! :-)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • 1
    The official petition for per-second billing is now live!
    https://www.change.org/en-CA/petitions/koodo-mobile-provide-per-second-billing-to-all-customers

    Please sign it and share it with your friends and family! Signing it will also send a letter to Kevin Banderk, Chief Koodo Officer, TELUS.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • 1
    Here's a not-so-good, but important to mention, update!

    Telus Communications, the parent behind Telus Mobility and Koodo Mobile, is suing Mobilicity! This is due to a Mobilicity ad that Telus claims is "false and misleading". i've seen the ad in question, and i believe Mobilicity should have focused more on advertising its positive points, rather than tell customers what negative points found at operators other than Mobilicity.

    Although Mobilicity isn't my favourite carrier recently, it's no surprise that the Big 3 want to eliminate the competition offered by the Small 3. Rogers launched its Chatr fighter brand, but after being forced to pay a $10 million fine, it became an afterthought. Bell also relaunched its Solo brand to mimic Chatr, and now it is put to rest, save for the somewhat fortunate grandfathered customers. What about Telus? They launched Clearnet in niche markets, before axing the brand. Let's not forget how Telus played an important rule in Public's lawsuit against Wind!

    With our hard earned dollars, Telus is suing the competition in hopes that it goes out of business. Yes, Mobilicity may need to improve its ads instead of attacking other carriers, but it remains quite possibly the cheapest carrier in Canada. It's safe to say that they are the least profitable, too. Telus, meanwhile, has a strong stock and lots of money in the bank. i'm afraid that money alone will determine who wins and who loses this lawsuit. Mobilicity already has financial and service problems, and the lawsuit will only worsen these problems.

    Remember this when you see the Telus ads claiming "We're listening to you." They "give" new "perks" (such as unlimited calling, calling features and flexible mobile Internet) at the expense of many valuable bonuses (such as per-second billing, birthday calling and prepaid rewards). And now they make matters worse by suing Mobilicity, possibly making the budget carrier go out of business. There will be less choice for customers, who may well pay more with less competition. Even though Mobilicity is not for everyone, why not at least have the option?

    Source: http://www.theglobeandmail.com/globe-...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I’m sad and frustrated!
    I currently have four phones with Koodo and two of those were moved over from Telus, after being with them for ten years. I currently have maintained the per second billing on all four lines, but would love to take advantage of some of the promo plans currently offered. As my family grows, their needs grow and cell phone usage changes. I want to upgrade my plans, but I feel trapped as I wish to retain the per second billing. I feel that this is an unfair practice and Koodo is actually losing faviour and profits in more ways than one.

    Bring back Per Second Billing for all!!!
    • view 2 more comments
    • You're assuming that WIND & Public mobile offer a great service when they really don't. Their coverage area is completely terrible. They have canada roaming fees. How is this any way good for the consumer?

      I dunno about you, but I would rather have coverage all across Canada, decent amount of minutes/unlimited sms/data package at the expense of per minute billing.
    • Cast, i can't comment on Public Mobile, as they don't serve Ottawa yet. i await their arrival, however, because their Siren Music offering sounds like a good idea for a low price. The network is currently small, growing surely but slowly. They have licenses to cover most of Québec and Southern Ontario, from Québec City to Windsor. Hopefully expansion plans continue!

      Regarding Wind, it works very well in Ottawa, and i'm convinced they work well elsewhere. They have over a dozen of cities covered in Ontario: GTA, Ottawa, K-W-C-G, the Niagara Region, London, Barrie, Kingston, Windsor, Woodstock and Peterborough. They also have at least half a dozen outside of that province. No carrier is perfect, but Ontarians may find Wind appealing.

      It's worth keeping the Small(er) 3 in mind, as a primary or second provider, because they (Mobilicity to a much lesser extent) are improving everyday.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m overall satisfied that so many of us spoke up for per-second billing!
    1
    It's been a little over a year since this thread has started, and not much has changed: Koodo's kept the farce that is per-minute billing while mirroring Fido and Virgin instead of leading the pack.

    What happens as a result? Customers change carriers and couldn't care less about staying loyal to any Big 3 brand. One of my friends left Koodo for Virgin, while the other did vice-versa, proving that neither brand offers anything appealing to retain their clientèle. Many promotions are designed with new customers in mind, such as a heavily discounted phone sold at a loss by the carrier in hopes that the subscriber maintains a contract. The past had better examples of this, but even now, Koodo sell an iPhone 4 for $150 outright, something seemingly impossible!

    (To put that into perspective, it costs even less than an iPod Touch! Sure, 8 GB is little space, but the IPS display and better cameras more than make up for that!)

    How come carriers are deeply discounting hardware while greatly increasing service costs? It must be because many Canadians are unaware of how the industry works. They will enjoy their free phone for the first year or two, but become angry with their outdated device and pricey bill in the last year before their contract ends. This may be partly responsible for customers lacking carrier loyalty.

    Fido at least gets it right by offering two-year contracts on all Androids and BlackBerries, plus the iPhone 4, leaving only the 4S and 5 to require three years. However, Fido messed up big time by putting customer loyalty efforts on a leash. They bill per minute, despite nearly fifteen years of boasting per-second postpaid service. They took the 5% in FidoRewards (possibly 10% for some accounts) and reduced it to a strange 4%. What they're doing is pocketing millions of dollars at the expense of customers remaining committed and satisfied with their carrier.

    One hundred and twenty-two of us have asked the Big 3 to bring back per-second billing, but our pleas fell to deaf ears. So what next step should we take? Unfortunately, there doesn't seem to be much that can be done. If possible, consider leaving the Big 3 and joining one of the new carriers. Personally, Wind is my favourite. This can also be done for residential Internet (OpenMedia.ca/switch) services, and using a digital antenna can be an tricky-to-install yet free alternative to paid television subscriptions. Please sign the OpenMedia.ca petitions, too!

    Now, the per-second billing thread may have run its course over 2012, but any newcomers can feel free to introduce themselves! They will be warmly welcomed.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • 1
    Nice update, appreciate all the effort on this matter. I agree all the big 3, and their sub-brands, offer the same value. No real competition. Shame.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

next » « previous